Categorie: Jobs

We are looking for a Team Leader Telesales for a Romanian dental clinic which has been successfully developing since 2013. The Company currently owns some of the most modern dental spaces in Bucharest, focused on Implantology and Dental Aesthetics. The role is full-time, on-site, in Bucharest, Romania.

 THE ROLE

As a Team Leader Telesales, you will play a pivotal role in driving the performance of a telesales team responsible for converting leads into appointments for the Company’s stomatology and dental implantology services. This is a strategic position that bridges patient interaction and business performance, contributing directly to the clinic’s growth.

Your primary responsibility will be to coordinate, support, and optimize the work of a team of telesales agents, ensuring high-quality patient communication and achievement of conversion goals. You will also be directly involved in lead conversion (10-15%) to maintain alignment with the team and firsthand experience of the telesales process.

Main responsibilities

• Team Coordination & Performance Monitoring
  • Planning, organizing, and monitoring daily team activities to ensure goals are being met;
  • Setting, tracking, and ensuring the achievement of performance KPIs for each telesales agent;
  • Evaluating team results regularly and identifying performance gaps and improvement areas;
• Sales Strategy & Process Optimization
  • Developing, implementing, and continuously refining call scripts to improve conversion efficiency;
  • Maintaining a strong focus on both new and existing leads, aiming for high conversion into appointments;
• Coaching & Development
  • Offering consistent coaching and organizing regular training sessions to improve the team’s communication and sales skills;
  • Supporting agents in managing difficult calls and handling objections effectively;
• Collaboration & Reporting
  • Working closely with internal departments such as Marketing, Front Desk, and Medical Teams to align strategies and campaigns;
  • Preparing and delivering performance reports and suggesting process improvements.

INTERNAL CONTACTS

She/He will report to the Company’s Operations Manager and will lead a team of four telesales agents.

THE CANDIDATE

Requirements

• Minimum 2 years of experience in telesales or call center management, preferably in the medical or dental field;
• Proven track record in implementing and achieving KPIs and sales team targets;
• Strong knowledge of CRM platforms and reporting tools;
• Bachelor’s degree (preferred fields: Marketing, Communication, Management);
• Fluent in Romanian.

Professional Profile

• Proactive, results-, and solution-oriented, with a hands-on approach and strong sense of ownership;
• Strong leadership skills, with a proven ability to motivate, support, and grow a team;
• Flexible, organized, and able to navigate changes and challenges with composure;
• Excellent communication skills, verbal and written, with the ability to build rapport;
• Comfortable working autonomously while aligning with broader operational goals;
• Analytical and data-driven, with a keen eye for identifying performance trends and improvement areas;
• Creative in optimizing telesales approaches, processes, and scripts;
• Entrepreneurial mindset, with the ability to thrive in a dynamic environment;
• Empathetic and patient-focused, with a high standard of professionalism in interactions.

BENEFITS:

• Performance-based bonuses;
• Meal tickets and vacation vouchers;
• Annual preventive dental care package for employees and their families;
• Discounts on dental services for employees and their families;
• Transportation reimbursement.

We are looking for a Team Leader Sales for a Romanian dental clinic which has been successfully developing since 2013. The Company currently owns some of the most modern dental spaces in Bucharest, focused on Implantology and Dental Aesthetics. The role is full-time, on-site, in Bucharest, Romania.

THE ROLE

The Team Leader Sales is responsible for coordinating the activities of the sales (Patient Advisors) team, with a strong focus on optimizing the sales process and increasing the volume of complex medical services provided by the clinic. This includes developing and implementing sales strategies, tracking the conversion of initial consultations into full treatment plans, and closely monitoring the clinic’s financial and sales KPIs.

In addition to leading the team, the Team Leader plays a critical hands-on role, working directly with patients, identifying opportunities for process improvements, and ensuring alignment between patient needs, clinical recommendations, and business objectives. This position requires both strategic oversight and operational involvement to drive sustained growth and a high standard of patient care.

Main responsibilities

• Leading and coaching the sales agents (Patient Advisors) to achieve sales and conversion targets, namely conversion of consults into active patients;
• Ensuring efficient task distribution between team members;
• Monitoring team performance against individual and collective KPIs;
• Identifying and implementing process improvements across the sales cycle, to increase the volume of treatments;
• Identifying opportunities for upsell and cross-sell with existing patients;
• Collaborating with medical staff to clarify patient inquiries and resolve concerns;
• Identifying and proposing organizational and financial solutions to support patients in their decision-making process;
• Handling direct patient consultations and guiding them through treatment plans;
• Monitoring that Patient Advisors maintain consistent and effective communication with patients throughout their treatment journey;
• Ensuring the team accurately coordinates future appointments in line with each patient’s treatment plan;
• Overseeing that all patient interactions are logged correctly and promptly in the CRM system, supporting continuity and follow-up;
• Participating in the recruitment, onboarding, and performance development of team members;
• Organizing training and re-training sessions for the team;
• Creating and maintaining an organized, engaging, and high-performing work environment that fosters open communication and effective team collaboration;
• Reporting on performance data, sales forecasts, and process efficiency.

INTERNAL CONTACTS

She/He will report to the Company’s management team and will lead a team of four sales agents.

THE CANDIDATE

 Requirements

• Minimum 3 years of experience in a sales management role in B2C or customer service environments, ideally in the medical field;
• Proven track record of meeting / exceeding sales KPIs;
• Experience in a dynamic, fast-paced setting; background in an entrepreneurial environment is preferred;
• Strong organizational, communication, and interpersonal skills;
• Advanced knowledge of CRM tools and MS Office Suite;
• Willingness to work flexible hours;
• Fluent in Romanian.

Professional Profile

• Proactive, solutions-oriented, and hands-on approach to challenges;
• Confident and empathetic communicator, able to build trust with patients and team members;
• Autonomous, accountable, and able to lead by example;
• Focused on continuous improvement and identifying opportunities for growth;
• Strong time management and organizational abilities;
• Analytical and results-driven mindset, able to interpret performance metrics;
• Adaptable and mature, with the capacity to work under pressure and manage difficult situations with professionalism.

BENEFITS:

• Performance-based bonuses;
• Meal tickets and vacation vouchers;
• Annual preventive dental care package for employees and their families;
• Discounts on dental services for employees and their families;
• Transportation reimbursement.

We are looking for a Chief Accountant for an international FMCG company. The position is based in Bucharest.

THE ROLE

The Company is seeking a Chief Accountant who will coordinate the accounting activity within the Romanian office.

Main responsibilities

Preparation of monthly / annual / quarterly declarations to the fiscal authorities (ANAF), BNR, National Institute of Statistics, etc.

• Prepares monthly fiscal declarations according to the legislation in force and other declarations requested by other competent bodies such as BNR and INS. Submits and signs the declarations to Fiscal authorities and other bodies.
• Ensures the timely fulfilment of the company’s obligations towards the state budget and third parties in accordance with the legal provisions in force;

Verification and registration of financial-accounting operations and in the financial system

• Registration of all operations specific to each month: salaries, VAT, etc;
• Controls and is responsible for the efficient development of the financial-accounting activity of the company in accordance with the legal provisions in force;
• Checks monthly the calculation of excise duties, other related taxes, value added tax, profit tax, etc.;
• Ensures, organizes, and efficiently manages the integrity of the entire patrimony of the company by the legal provisions in force and the internal norms or regulations of the company;
• Organizes and coordinates the accounting of capital operations, fixed assets, stocks, third parties, treasury, expenses, income and other patrimonial elements, management accounting in accordance with the legislation in force;
• Follows the observance of the accounting principles and the patrimony evaluation (prudence, permanence of the methods, continuity of the activity, independence of the exercise, intangibility of the opening balance sheet, non-compensation);
• Supervises the implementation of accounting procedures;
• Ensures and is responsible for the elaboration of the verification balance at the terms established by the group and by the legislation in force;
• Performs the financial accounting analysis based on the balance sheet, profit and loss account, which is presented for annual verification to auditors and for validation to the administrator and associates;
• Ensures the continuity of the financial department in case of holidays or vacancies by registering marketing invoices, on trade, or issuing discount invoices (client);
• Prepares the situation of expenses in advance (ct. 471/409);

The internal monthly closure plan

• Ensures the correctness of the monthly preparation of the estimated situation for the amounts that will be invoiced later to distributors and international retailers;
• Ensures that all team tasks are performed in order to report financial statements to the group;

Price lists and special prices

• Ensures implementation in the financial system of price lists and special prices according to the company’s internal procedures;

Coordination

• Leads a team of 3 people;
• Establishes goals, assesses performance, and contributes to their development and motivation;

Other tasks

• Ensures tax compliance and manages tax strategies, like transfer pricing, handles financial audits and the relation with auditors, as well as the relationship with banks.

REPORTING AND INTERNAL RELATIONS

The Chief Accountant will report to the Finance Director within the company and will lead a team of five. She/He will closely cooperate with colleagues in finance, commercial, marketing, IT, and operations/logistics departments. 

THE CANDIDATE

Requirements

• University Studies in Economics, Accounting;
• Experience of minimum 5 years in accounting and relevant experience as a Senior or Chief Accountant;
• Solid knowledge in accounting and accounting systems (JDE is a plus), as well as tax;
• Strong leadership abilities;
• Very good analytical and planning skills;
• MS Office skills (Excel, Word);

Professional Profile

• Growth mindset, adaptability in an agile environment, and aptitude to learn new things at a high pace;
• Logical thinking, good memory, capacity for analysis and synthesis;
• Ability to organize and lead people;
• Capacity to process information, interpret it, and capitalize on it by making the right decisions or by providing processed and relevant data to other decision-makers;
• Ability to thrive in a fast-paced environment;
• Correctness, tenacity, seriousness, principled/objective attitude in relations with people;
• Objectivity in assessing and analysing economic, financial, and social situations;
• Team spirit and collaboration.

We are looking for a Sales Account Manager for a leading provider and integrator of IT solutions in Romania. The position is based in Bucharest, Romania.