We are looking for a Team Leader Telesales for a Romanian dental clinic which has been successfully developing since 2013. The Company currently owns some of the most modern dental spaces in Bucharest, focused on Implantology and Dental Aesthetics. The role is full-time, on-site, in Bucharest, Romania.
THE ROLE
As a Team Leader Telesales, you will play a pivotal role in driving the performance of a telesales team responsible for converting leads into appointments for the Company’s stomatology and dental implantology services. This is a strategic position that bridges patient interaction and business performance, contributing directly to the clinic’s growth.
Your primary responsibility will be to coordinate, support, and optimize the work of a team of telesales agents, ensuring high-quality patient communication and achievement of conversion goals. You will also be directly involved in lead conversion (10-15%) to maintain alignment with the team and firsthand experience of the telesales process.
Main responsibilities
- Team Coordination & Performance Monitoring
- Planning, organizing, and monitoring daily team activities to ensure goals are being met;
- Setting, tracking, and ensuring the achievement of performance KPIs for each telesales agent;
- Evaluating team results regularly and identifying performance gaps and improvement areas;
- Sales Strategy & Process Optimization
- Developing, implementing, and continuously refining call scripts to improve conversion efficiency;
- Maintaining a strong focus on both new and existing leads, aiming for high conversion into appointments;
- Coaching & Development
- Offering consistent coaching and organizing regular training sessions to improve the team’s communication and sales skills;
- Supporting agents in managing difficult calls and handling objections effectively;
- Collaboration & Reporting
- Working closely with internal departments such as Marketing, Front Desk, and Medical Teams to align strategies and campaigns;
- Preparing and delivering performance reports and suggesting process improvements.
INTERNAL CONTACTS
She/He will report to the Company’s Operations Manager and will lead a team of four telesales agents.
THE CANDIDATE
Requirements
- Minimum 2 years of experience in telesales or call center management, preferably in the medical or dental field;
- Proven track record in implementing and achieving KPIs and sales team targets;
- Strong knowledge of CRM platforms and reporting tools;
- Bachelor’s degree (preferred fields: Marketing, Communication, Management);
- Fluent in Romanian.
Professional Profile
- Proactive, results-, and solution-oriented, with a hands-on approach and strong sense of ownership;
- Strong leadership skills, with a proven ability to motivate, support, and grow a team;
- Flexible, organized, and able to navigate changes and challenges with composure;
- Excellent communication skills, verbal and written, with the ability to build rapport;
- Comfortable working autonomously while aligning with broader operational goals;
- Analytical and data-driven, with a keen eye for identifying performance trends and improvement areas;
- Creative in optimizing telesales approaches, processes, and scripts;
- Entrepreneurial mindset, with the ability to thrive in a dynamic environment;
- Empathetic and patient-focused, with a high standard of professionalism in interactions.
BENEFITS:
- Performance-based bonuses;
- Meal tickets and vacation vouchers;
- Annual preventive dental care package for employees and their families;
- Discounts on dental services for employees and their families;
- Transportation reimbursement.